Terms & Conditions

Please read the following carefully as use of our website and purchase of products by you mean that you have agreed to them.

Intellectual Property

TKC Direct Limited has recently purchased the EBTM brand (effective 1^st April 2009). TKC Direct Limited owns all rights in the designs and information on our website, brand and imagery. Copyright, trademarks and other intellectual property rights protect them. EBTM and Everything But The Music are registered trademarks. The materials on our website may not be used for any other purpose. We will use the information that you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.

Company Information

Registered office:
TKC Direct Limited t/a EBTM
C/O Robson Taylor
Charter House,
The Square,
Lower Bristol Road,
BATH
BA2 3BH

Company number: 05078588

Links

Our website contains links to other websites, web pages and services which are not under our control and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content or reliability of these sites. We just like them, that’s all. Using these linked sites means you are operating under their terms and conditions so don’t blame us if they change overnight and start selling nuclear grade plutonium.

Liability

We are not liable for any loss caused to you by late delivery. There are only so many things you can influence. The Delivery page of our website gives you a guide to when your goods will be delivered. As part of the shipping process, an email is sent to you when your goods are dispatched from our warehouse.

We will not be responsible for any losses resulting from your use or the inability to use our website. If this results in unauthorized access to, or alteration of your transmissions or data in circumstances, you can’t blame us.

We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.

Indemnity

You agree to indemnify, defend and hold harmless TKC Direct Ltd t/a EBTM, its directors, officers, employees, consultants, agents and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of EBTM’s services, your breach of the Terms of Service, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

Yes, that last para was written by a lawyer. And it probably cost us four grand.

Retail of Products and Services

You can order products displayed on this website using the secure shopping cart provided. It even has a wobbly wheel.

Once you have placed an order we will send you an email confirming that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order.

We aim only to display items which are in stock and which can be despatched to you quickly. If we are unable to supply a particular item that you have ordered we will supply the remainder of your order and refund the cost of the out-of-stock item and related shipping fee. In most cases any such refund will be made directly to your credit or debit card. You will be notified of the delivery costs automatically, as part of the checkout process, before you submit your card details.

For more information about our delivery charges see our Delivery page.

We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary. Sounds a bit harsh, but you need to be up to no good for us to do this so we won’t feel bad.

Variation of content

EBTM shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with the Service or which appears on any page of the EBTM.com’s website. But we’re not the fickle fashionista type, demanding pygmy poodles and pink Crystal champagne, so we’ll try not to mess you about.

Right to Cancel

To protect you, our beautifully-clad customers, from scumbags involved in credit and debit card fraud, we reserve the right to cancel any order where the customer uses a credit or debit card issued by a card provider based in a country other than the customer’s delivery address. Or, the toys might also come out of our (tastefully accessorised) pram if the customer doesn't provide the additional information we request to verify their identity and address within five days, or any of the contact details you provide during the registration process turn out to be fibs, or a mail server returns any confirmation email message we send to you. In all such cases we will refund the full amount paid in pounds sterling.

Misuse

You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.

Hardball, eh? You better believe it.

We make no promise that our website will be uninterrupted or entirely error free. We are human too, you know. Due to the nature of the Internet, the online shopping service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Jurisdiction

The laws of England and Wales govern these terms and only the courts of England and Wales will decide any disputes. So if you is a bad mutha, go choke someone’s else’s chain.

Privacy Policy

You can browse our site without disclosing your personal information. It’s window-shopping. But without the risk of bumping into your ex- or getting shat on by a pigeon.

Our Privacy Policy only applies to web site located at ebtm.com and all the personal information collected from this sitbut does not apply to the third party companies, individuals, organisations or other websites to which this site links to. These sites operate their own privacy policy. We urge you to read these carefully.

Personal Information

When we refer to personal information in this policy, we mean information that can identify you as an individual or is capable of doing so.

By personal information we do not mean general, statistical, aggregated or anonymous information

Consent

Your use of our services signifies your consent to us collecting and using personal information about you as specified below in accordance with this policy.

Should we choose to change our policy for any reason, the changes will be notified via email to you and also updated on this site, so that you are always kept informed of how we collect and use your personal information, and when we may disclose it.

Collecting information

You may provide personal information when communicating with us. (i.e. when you fill out my forms on our web site or send us email).

It may be that some of the personal information you give us is sensitive personal data within the meaning of the Data Protection Act 1998. Any such information ("sensitive information") will only be disclosed with your express consent.

It may be that you provide to us details of credit or debit cards or bank accounts in order to make payments to us. Any such information ("confidential financial information") will be used only for the specific purpose for which it was provided. We do not store your credit or debit card details on our website or back office database.

Using Information

We may use your information to confirm that your orders have been received, to validate you when using our services, to prevent and detect criminal activity.

We may use personal information collected about you to contact you by post, phone and email about functionality changes to our web site, or changes to our terms and conditions.

We may use the information collected about you to contact you by post or phone about new offers and services we provide. We may also contact you by email for these purposes subject to any preferences selected by you.

We may use personal information collected about you to personalise your visits to our web site and recommend goods or services to you. We may also use the information to help develop the design and layout of our web site to ensure that our site is as useful and enjoyable as possible.

Keeping Information

The periods we keep your information can vary according to the use given to the information. Unless there is a specific legal requirement to keep your information, we will not keep it for longer than necessary for the purposes for which the data was collected or for which it is to be further processed.

Disclosing Information

We reserve the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests.

Cookies

Our website uses cookies - no, not the sort with chocolate chips.

A cookie is a piece of information that is stored on your hard drive by your web browser. On revisiting our site, our computer server will recognise the cookie, giving it information about your visit.

We use cookies to manage your session whilst connected with our web site. The cookie contains an encrypted session identifier only (no personal data). We also use cookies to remember you for the next time you visit, if and when you ask us to do so. Again this is an encrypted identifier containing no personal information.

Most browsers are set by default to accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance and prompt you every time a cookie is sent to you or to allow you to choose not to receive cookies at all. If you wish to block cookies, please follow the relevant link below for instructions.

Take care to ensure that the instructions you select match the type and version of your browser software:

* For Netscape Navigator 3: http://www.allaboutcookies.org/manage-cookies/netscape-navigator3.html
* For Internet Explorer 3: http://www.allaboutcookies.org/manage-cookies/internet-explorer3.html
* For Netscape 4: http://www.allaboutcookies.org/manage-cookies/netscape4.html
* For Internet Explorer 4: http://www.allaboutcookies.org/manage-cookies/internet-explorer4.html
* For Internet Explorer 5+: http://www.allaboutcookies.org/manage-cookies/internet-explorer5-plus.html
* For Netscape 6: http://www.allaboutcookies.org/manage-cookies/netscape-6-plus.html

For further information on cookies and how to manage them you can go to www.allaboutcookies.org.

If you elect to block our cookies, then certain parts of our Internet based services will not work correctly for you.

Manage Your Privacy Preferences

If you would like to stop receiving any direct contact from us you can:

* Contact us via email at customercare@ebtm.co.uk
* Change your contact preferences in My Account.

If you want to know what personal information we hold about you, please write to:

customercare@ebtm.co.uk   or

TKC Direct Ltd t/a EBTM
Customer Care Dept.
The Buffer Depot,Badminton Road,
Acton Turville,
Badminton,
South Gloucestershire,
GL9 1HE UK

If you want specific information, please tell us, because this might speed up our reply. Please also give us any relevant details to help us find the information you are looking for.